When you visit our website, you trust us to make your experience simple, useful and secure. We use cookies responsibly and are committed to respecting your choices.

Cookies help our website work smoothly and understand how it is used. Nothing more. Nothing less.

Cookies Policy

Pauls Travel Solutions Pty Ltd

ABN 26 624 441 416

Last updated: February 2026

Introduction

Pauls Travel Solutions Pty Ltd (ABN 26 624 441 416) (collectively “Pauls Travel”, “we”, “us”, “our”) operate website including paulstravel.com.au (“our site”).

We respect your privacy and comply with applicable privacy laws regarding cookie use. This policy explains how we use cookies and similar technologies to collect data about visitors (“you”, “your”), why we collect this data, and how you can manage or opt out of certain services.

By using our sites, you agree to our collection and use of your data as set out in this policy. Our Privacy Policy provides full details of how we collect, use, disclose and protect your personal information, and your rights.

  • If we update this policy, changes will be posted on this page.

1. What are cookies?

Cookies are small text files placed on your computer or mobile device by websites you visit. They are widely used to:

  • Make websites function properly and efficiently
  • Remember your preferences and improve your user experience
  • Provide anonymised usage analytics
  • Serve relevant advertising

For example, our cookies remember your preferred language, departure airport, and booking data so your next visit is personalised and seamless.

2. Types of cookies we use

We use the following types of cookies:

First-party cookies

Placed directly by Pauls Travel on your device when you visit our sites.

Third-party cookies

Set by other domains (e.g., Google, Facebook) when you visit our sites.

Session cookies

Temporary cookies deleted when you close your browser. They link your actions during a single browsing session.

Persistent cookies

Remain on your device for a specified period. They activate each time you visit and may remain after you close your browser.

3. How we use cookies

Technical purposes

We use cookies to ensure our sites function efficiently:

  • Balance website traffic for consistent, reliable service
  • Maintain performance during high-traffic periods
  • Store your acceptance of our Privacy Policy, Cookies Policy, and Terms and Conditions
  • Enable secure authentication and session management

Ease of use

We enhance your experience by using cookies to:

  • Remember your language preference and location (e.g., Australia)
  • Retain your selected departure airport and travel dates during booking
  • Personalise content relevant to your interests
  • Conduct A/B testing to optimise site design and usability
  • Recognise you when you return to our sites

Analytics and tracking

We gather statistics to improve our sites:

  • Collect usage data via Google Analytics (see Section 4)
  • Track pages visited, time spent, and user flow
  • Gather feedback through customer satisfaction surveys
  • Gain insights to enhance website usability
  • Anonymise all data; we do not associate analytics cookies with personal identifiers

Marketing and segmentation

We use cookies for targeted marketing:

  • Serve different page versions for marketing purposes
  • Allow third-party advertisers to display relevant ads and measure effectiveness
  • Display product recommendations based on your browsing behaviour
  • Understand customer interests to refine our offerings
  • Share cookies with trusted third-party partners to improve relevance

Marketing emails comply with our Privacy Policy and the Spam Act 2003 (Cth). You can opt out at any time via unsubscribe links.

4. Google Analytics

When you visit certain sections of our sites, Google Analytics (provided by Google Inc) places cookies on your browser to collect usage data. This data is transmitted to Google for statistical reporting on:

  • Number of visits and pages viewed
  • Average time spent on our sites
  • User flow and engagement

We do NOT use Google Analytics to:

  • Track or collect personal data
  • Associate analytics cookies with any personal information

For more information, visit Google Analytics and Google’s Privacy Policy.

Opt out: Use the Google Analytics Opt-out Browser Add-on.

5. IP address and geo-location

IP address

When you access our sites, our servers may record your IP address (a series of numbers identifying your device). An IP address alone is not personal information, as multiple users may share one device. We use IP addresses for:

  • System administration and security investigations
  • Compiling anonymised usage data

Geo-location

If you search for products or services in your area via mobile app or site, we may collect your geo-location (if you permit) to:

  • Search for relevant products and services
  • Personalise your viewing experience
  • Provide location-relevant information

You can disable geo-location at any time by turning off location services on your device.

6. Third party advertisers

We partner with third parties to serve ads on our sites and other websites:

  • Our ad servers and partners use cookies and pixel tags to anonymously identify your browser
  • Cookies enable us to serve relevant advertising based on your interests
  • We do NOT allow third parties to collect personal information on our sites for their own advertising purposes

7. Links and social plug-ins

Our sites contain:

  • Links to third-party sites: We are not responsible for third parties’ security controls or privacy practices. Review their privacy policies before providing information.
  • Social media buttons (e.g., Facebook, Twitter): These may collect your IP address, the page you’re visiting, and set cookies to function. Your interactions are governed by that platform’s privacy policy.

We reserve the right to monitor, review, edit, or remove inappropriate content.

8. Online behavioural advertising

What is it? Online behavioural advertising (interest-based advertising) serves ads relevant to your interests based on your browsing history across websites and web searches.

How we use it: Shared interests are grouped together, and you receive ads matching those interests. Ads can also be retargeted based on content you’ve recently viewed.

Opting out of behavioural advertising

Important notes

  • Opting out does not stop advertising; ads become less relevant to your interests
  • Opting out only applies to third parties signed up to these services
  • Deleting browser cookies removes your opt-out preferences; you may need to re-opt out
  • Advertising on our own sites may still be personalised to your interests

9. How to manage cookies

You can refuse or withdraw consent to cookies by:

  1. Changing browser settings: Adjust your browser to reject cookies, notify you when they’re used, or accept only certain types. See your browser’s ‘Help’ section for guidance.
  2. Using opt-out tools: Visit allaboutcookies.org for detailed instructions.
  3. Disabling specific services: Opt out of Google Analytics (see Section 4) or behavioural advertising (see Section 8).

Important: If you reject cookies, some areas of our sites may not function properly or be accessible (e.g., booking functionality, personalisation).

If you delete your cookies:

  • We will no longer recognise your opt-out preferences for behavioural advertising (banners may reappear)
  • We will not automatically recognise your agreement to our Privacy Policy, Cookies Policy, and Terms and Conditions (we’ll ask again)
  • We will not retain your language and country preferences

10. Changes to policy

We may update this policy to reflect changes in technology, regulations, or our practices. Updates will be posted here with a revised date. Check regularly for changes.