When you use our website and book travel through us, you trust us to be clear about the rules that govern our relationship. We take that responsibility seriously and are committed to transparency, fairness, and your protection under Australian law.

These Terms of Use set out how you may use our website, how bookings and payments work, and where our responsibilities begin and end. Nothing more. Nothing less.

Terms of Use

Pauls Travel Solutions Pty Ltd

ABN 26 624 441 416

Last updated: 5 September 2026

Introduction

Pauls Travel Solutions Pty Ltd (ABN 26 624 441 416) and its branded entities (Pauls Holidays, trvlr, flyght) (collectively “Pauls Travel”, “we”, “us”, “our”) operate websites including paulstravel.com.au, flyght.com.au, paulsholidays.com.au, and trvlr.com.au (“our sites”).

These Terms of Use (“Terms”) govern your access to and use of the website at paulstravel.com.au (the “Website”) and any related services provided by Pauls Travel Solutions Pty Ltd (ABN 26 624 441 416) (“Pauls Travel”, “we”, “us”, “our”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Website.

These Terms should be read together with our:

If we update this policy, changes will be posted on this page.

1. About Pauls Travel

Pauls Travel is an Australian-based travel agency. We arrange and facilitate travel-related products and services on behalf of third-party providers such as airlines, hotels, cruise lines, tour operators, transport providers, travel insurers and other suppliers (“Travel Suppliers”).

Except where expressly stated, we act as an agent for Travel Suppliers and do not operate flights, own hotels, or provide the underlying travel services. Your contract for travel services is generally with the relevant Travel Supplier, not with us.

2. Use of the Website

2.1 Licence to use

We grant you a limited, non-exclusive, non-transferable licence to access and use the Website for your personal, non-commercial use in connection with researching and booking travel.

You must not:

  • Use the Website for any unlawful purpose or in any way that breaches any applicable law or regulation.
  • Attempt to interfere with, compromise the security of, or damage the Website or any systems or networks connected to it.
  • Use any automated system (including bots, scrapers, or crawlers) to access the Website without our prior written consent.
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content without our express written permission.

2.2 Copyright

Unless otherwise stated, all images, video clips and sound recordings appearing on this website are either owned by, or licensed to, Pauls Travel. Copyright is strictly reserved, and no work, or part thereof, may be used or adapted in any way, without the express, written consent of the copyright owners.

You may download, store and use the Material for your own personal use and research or that of your firm or company. You may not republish, retransmit, redistribute or otherwise make the Material available to any other party or make the same available on any website, on-line service or bulletin board of your own or of any other party or make the same available in hard copy or on any other media without Pauls Travel’s express prior written consent.

All photography and images used on this website were obtained by Pauls Travel in good faith and in the belief that all necessary consents were obtained for their use. However, if you believe that unauthorised use has been made of an image belonging to you please contact us.

By continuing to use this website you are deemed to accept the above terms and conditions.

2.3 Availability and changes

We aim to keep the Website available 24/7, but we do not guarantee that the Website (or any content on it) will always be available, uninterrupted, secure, or error-free.

We may:

  • Update, change, suspend, or withdraw the Website or any part of it at any time without notice.
  • Add, remove, or modify content, products, services, prices, and offers at any time.

3. Accuracy of information

The information on the Website (including descriptions, images, prices, itineraries, inclusions, and travel advice) is provided in good faith and for general information purposes only.

While we take reasonable care to ensure information is accurate at the time of publication:

  • Travel details (including prices, availability, schedules, routes, inclusions, and conditions) can change frequently and without notice.
  • Information supplied by Travel Suppliers (including hotels, airlines, and tour operators) may be inaccurate, incomplete, or out of date.
  • Images are representative and may not exactly reflect the actual product or service.

We do not warrant that the content on the Website is accurate, complete, current, or fit for your particular purpose. You should verify key details (including prices, conditions, and inclusions) with us before making any booking or travel decision.

4. Bookings and agency role

4.1 Agency relationship

When you book through Pauls Travel:

  • We act as your agent and/or as an agent for the relevant Travel Supplier.
  • We facilitate your booking and arrange contracts between you and the Travel Supplier.
  • Your legal rights in relation to the travel services themselves are primarily against the Travel Supplier, not us, except to the extent we are directly at fault.

4.2 Travel Supplier terms

All bookings are subject to the terms and conditions, fare rules, and policies of the relevant Travel Supplier (including conditions of carriage, cancellation policies, and baggage rules).

You acknowledge that:

  • Travel Suppliers may change or cancel services in accordance with their own terms.
  • We are not responsible for changes or cancellations made by Travel Suppliers, except where caused by our negligence or breach of these Terms.
  • You should carefully review the Travel Supplier’s terms before booking. We can provide copies on request.

5. Prices, payments and fees

5.1 Prices

  • Prices shown on the Website are indicative only and subject to availability and change without notice.
  • Prices are not guaranteed until your booking is confirmed in writing and paid in full.
  • Price changes may occur due to currency fluctuations, fuel surcharges, tax changes, supplier price increases, or other factors outside our control.

5.2 Payments

  • You must pay all amounts due by the deadlines advised at the time of booking.
  • Failure to pay by the due date may result in automatic cancellation of your booking and loss of any deposit.
  • We accept payment by methods advised at the time of booking (e.g. credit/debit card, bank transfer, BPAY).

Credit/debit card payments may incur a surcharge to cover processing costs. The applicable surcharge will be disclosed before you pay.

5.3 Booking and service fees

We may charge reasonable booking, service, change, or cancellation fees to cover our time, systems, and administrative costs. These fees will be disclosed to you before you confirm your booking or service.

6. Changes, cancellations and refunds

6.1 Changes or cancellations by you

  • If you wish to change or cancel your booking, you must contact us as soon as possible.
  • Change and cancellation fees will apply, including:
  • Our reasonable service fees; and
  • Any fees, penalties, or losses charged by the Travel Supplier (which can be up to 100% of the booking value).
  • Some fares and rates are non-refundable and may not permit changes.

6.2 Changes or cancellations by Travel Suppliers

If a Travel Supplier changes or cancels your booking:

  • The Supplier may offer alternative arrangements, a travel credit, or a refund in line with its terms.
  • We will assist you in liaising with the Supplier, but any refund or credit is subject to the Supplier’s policy and our receipt of funds from them.
  • We are not liable for the Supplier’s decision to change or cancel, except where caused by our negligence.

6.3 Refunds

Where a refund is due:

  • We will process it in accordance with the Travel Supplier’s rules and once we have received the funds from the Supplier.
  • We may deduct our reasonable service fees and any non-refundable Supplier charges.
  • Refund timeframes depend on the Supplier and payment method and can take several weeks.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL) in relation to refunds and remedies where a statutory guarantee has not been met.

7. Passports, visas, health and entry requirements

It is your responsibility to:

  • Hold a valid passport (usually with at least six months’ validity beyond your return date).
  • Obtain all required visas, permits, and travel authorisations (e.g. ESTA for the USA).
  • Comply with all entry, transit, health, and vaccination requirements for your destinations.
  • Check travel advisories issued by the Australian Government at smartraveller.gov.au.

We can provide general guidance and refer you to visa and health information services, but:

  • We do not guarantee the accuracy of this information.
  • We are not responsible if you are denied boarding or entry due to incorrect or missing documentation or failure to meet health requirements.

8. Travel insurance

We strongly recommend that you purchase comprehensive travel insurance at the time of booking, covering cancellation, medical expenses, repatriation, baggage, and personal liability.

We are an authorised representative of certain travel insurance providers and may receive commissions or other benefits when you purchase insurance through us. We will provide you with the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) before you decide to purchase.

You should read the PDS carefully to ensure the product meets your needs. We do not guarantee that any particular claim will be accepted by the insurer.

9. Special requirements, dietary needs and accessibility

If you have special requirements (including medical needs, mobility aids, dietary restrictions, or accessibility requirements):

  • You must advise us at the time of booking.
  • We will pass your requests to the relevant Travel Supplier, but we cannot guarantee they will be met.
  • It is your responsibility to confirm directly with the Supplier that your needs can be accommodated.

10. Loyalty programs and frequent flyer points

If you are a member of a frequent flyer or loyalty program:

  • Provide your membership details at the time of booking.
  • We will pass these details to the relevant Supplier where possible.
  • We do not guarantee that points, status credits, or benefits will be credited to your account.
  • Any issues with points or benefits must be resolved with the relevant program operator.

11. Conduct and user obligations

You agree not to:

  • Use the Website in any way that causes, or may cause, damage or impairment to the Website or its availability.
  • Use the Website to transmit viruses, malware, or any harmful code.
  • Attempt to gain unauthorised access to any part of the Website or related systems.
  • Use the Website to defraud, mislead, or engage in any illegal activity.

We may report suspected unlawful or abusive activity to relevant authorities and cooperate with investigations.

12. Intellectual property

All content on the Website (including text, images, logos, designs, videos, and software) is owned by or licensed to Pauls Travel and is protected by copyright and other intellectual property laws.

You may:

  • View, download, and print content from the Website for your personal, non-commercial use in connection with planning or booking travel.

You must not:

  • Republish, redistribute, sell, or commercially exploit any content from the Website without our prior written consent.
  • Modify or remove any copyright or proprietary notices from content you download.

13. Links to third-party websites

The Website may contain links to third-party websites (including Travel Suppliers, payment providers, and information services).

  • These links are provided for your convenience only.
  • We do not control, endorse, or accept responsibility for the content, privacy practices, or terms of those sites.
  • You access third-party sites at your own risk.

14. Limitation of liability

14.1 Statutory guarantees

Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law, including guarantees that services will be provided with due care and skill, be fit for purpose, and be supplied within a reasonable time.

Where we are liable for a failure to comply with a non-excludable statutory guarantee, our liability is limited (to the extent permitted by law) to:

  • Resupply of the services; or
  • Payment of the cost of having the services supplied again.

14.2 Other liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, special, incidental, or consequential loss or damage (including loss of profits, business, or data) arising out of or in connection with your use of the Website or any travel bookings, except where such liability cannot be excluded by law.
  • We are not liable for any act, omission, or default of any Travel Supplier (including airlines, hotels, cruise lines, and tour operators) over whom we have no control.
  • Our total liability to you for any claim arising out of or in connection with the Website or our services (other than for personal injury or death caused by our negligence) is limited to the amount of fees you paid to us for the specific booking or service giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under Australian law.

15. Force majeure

We are not liable for any failure or delay in performing our obligations (including providing services or processing bookings) to the extent that such failure or delay is caused by events beyond our reasonable control, including:

  • Natural disasters, extreme weather, fire, or flood.
  • Epidemics, pandemics, or public health emergencies.
  • War, terrorism, civil unrest, or industrial action.
  • Government actions, travel bans, border closures, or changes in law.
  • Technical failures, cyber-attacks, or disruptions to communications or payment systems.

In such circumstances, we will use reasonable efforts to minimise the impact on your travel and to assist with alternative arrangements where possible.

16. Personal information

We collect, use, and disclose your personal information in accordance with our Privacy Policy.

By using the Website and booking through us, you consent to the handling of your personal information as described in that policy, including disclosure to overseas Travel Suppliers and service providers where necessary to arrange your travel.

17. Cookies and tracking technologies

We use cookies and similar technologies on the Website to improve functionality, analyse usage, and support marketing activities.

Our use of cookies is described in our Cookies Policy. By continuing to use the Website, you consent to our use of cookies in accordance with that policy.

18. Changes to these Terms

We may update these Terms from time to time by posting the updated version on the Website.

  • The updated Terms apply to bookings and Website use from the date they are published.
  • You should check these Terms periodically for changes.
  • If you do not agree with the updated Terms, you must stop using the Website and not make further bookings with us.

19. Governing law and jurisdiction

These Terms are governed by the laws of Victoria, Australia.

You and we agree to submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.

20. Contact

If you have any questions about these Terms, our services, or your booking, please contact us:

  • Phone: 03 9070 7461
  • Email: info@paulstravel.com.au
  • Address: Pauls Travel Solutions Pty Ltd, 1 Golf Links Avenue, Oakleigh, Melbourne, Victoria, 3166, Australia

These Terms, together with our Privacy Policy, Cookies Policy, and any applicable booking terms, form the entire agreement between you and Pauls Travel in relation to your use of the Website and our travel services.